Last updated:
Oct 13, 2025
These Terms of Service (“Terms”) govern your access to and use of services provided by Prime Scale Creative LLC, a California limited liability company (“Prime Scale,” “we,” “us,” or “our”). By engaging with our services, you agree to be bound by these Terms.
1. Scope of Services
Prime Scale Creative LLC provides creative services including, but not limited to:
Video production
Graphic design
Branding and visual identity development
Photography
These services are delivered in accordance with individual project scopes and agreements, which may be supplemented by written proposals or estimates provided at the time of engagement.
2. Use of Contractors
We may engage independent contractors and overseas talent to assist in the delivery of services. All contractors are required to sign non-disclosure agreements (NDAs) to maintain the confidentiality and security of client information.
3. Cloud Storage and Data Access
Prime Scale utilizes third-party platforms for project management and file storage, including:
Google Drive
Notion
Slack
By engaging with us, you consent to your project files and communications being stored and managed through these platforms. While we take reasonable steps to ensure data security, we are not liable for data breaches or service outages caused by these third-party providers.
4. Artificial Intelligence (AI) Tools
Prime Scale may utilize AI-assisted tools or workflows to enhance efficiency and creative output. All final deliverables are reviewed and refined by human designers or editors. We do not guarantee exclusivity or originality of AI-generated content unless explicitly stated in the project scope.
5. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.
6. Arbitration Agreement
Any dispute, claim, or controversy arising out of or relating to these Terms or the services provided shall be resolved through binding arbitration in Los Angeles County, California in accordance with the rules of the American Arbitration Association.
By agreeing to arbitration, both parties waive the right to a jury trial or to participate in a class action lawsuit.
7. Modifications to Terms
We may update these Terms from time to time. The most current version will always be posted on our website. Continued use of our services after changes are made constitutes your acceptance of the updated Terms.
Contact Information
If you have questions about these Terms, please email privacy@primescalecreative.com